Isabelle Perchez
1209 Taramar St, North Las Vegas, NV 89031
Home: 7026664539 - isabelleperchez@yahoo.com
Summary
Becoming an integral part of a world class team that is raising the bar in VoIP Telecommunications Industry.
Proactively maintaining customer relationships by managing the customer's business needs as well as focusing on
retaining and growing the overall customer relationships for a company's goals and objectives in the VoIP industry.
Summary of Skills
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Adaptable in a fast-paced, multi faceted
environment
• Committed to deliver exceptional customer service
Strong written and verbal communications skills in
both English and Spanish
Ability to work well with external and internal
customers
Business experience heavily skewed in Care
operations Developed and maintained
Excellent working relations with team members and
partners across functional to deliver seamless
service to customers
Ability to take cues from management and translate
into a successful layout solution.
Strong analytical / quantitative and organizational
skills Advanced understanding of voice/data/
internet applications,
• communications technology and network design
Advanced understanding of Sales Cycles
Knowledge of Class 4 and Class 5 VoIP Telephony
skills with a concentration in Sonus GSX,
Knowledge of design requirements for
SONET/ATM network rings.
Ability and understanding of telecommunications
transmission and switching equipments it relates to
packet/cell switches (SONET, ATM, Cisco, Nortel,
Lucent, & Alcatel).
Knowledge of telecommunication circuit
engineering and provisioning associated with interexchange
routes, HI-Cap and other special service
circuits, remote and local switches.
Complete understanding of the Nextel provisioning
systems and the IDEN networks;Programs such as
SiHLR, GHLR, NTM, VMS and SMS, systems.
Thorough knowledge of pre- press processes
(preflight, trapping, font issues, etc.).
Experienced in 5-color print process Experience
with digital video.
Experience
VoIP Provisioner
June 2001 to Current
Velocity Networks – Hawthorne, CA
As Provisioning Lead, overseeing and provisioning all orders that are submitted by our sales team for customer.
Services including that of DIDs; Porting, Enterprises, circuits, SIP trunking. Assisting Sales in maintaining customers
and adding new customers to base. assisting customer added to databases for billing and provisioning. Project
management of all orders in house using saleslogic ticketing system, assisting support and NOC with customer issues.
Also in charge of Traffic migration; DID migration from multi vendors to new, project including DID inventory, internal
• Troubleshooting proficiency
• Exceptional telephone etiquette
• Patient and diligent
• Financial communication
• Deadline-driven
• Strategic planning
• Exceptional problem solver
• Focused and driven
• Skilled multi-tasker
• Dedicated team player
• Positive attitude
• Excellent communication techniques
• Manufacturing systems integration
• Project management
• Vast technical knowledge
porting, routing in preparation of migration to new Sonus Switch. Maintained the purchasing, routing and turn-up with
customer of new and existing DIDs. Management meetings on strategic planning providing support to internal teams,
financial analysts, LCR, best practices and procedures for best possible implementation for customers situations.
Carrier Advocate
November 2010 to February 2011
Peering Partners Communications Carrier Services – Las Vegas, NV
Providing assistance in transitioning the Carrier Services Division from CommPartners to Peering Partners
Communications.
Job duties included break down portions of network and databases still connected to CommPartners Connect Hosted
division.
Still providing all the duties previously listed in the CommPartners Carrier provisioner and Billing analyst, assuring
carrier customer needs as well as the vendor needs are met.
Carrier Provisioner and Billing Analyst
August 2006 to November 2010
CommPartners Connect – Las Vegas, NV
Responsible for implementing the design, analysis, performance and testing of Trunks and functionality on behalf of
the customer and vendors, Validated order requests with team on newly and existing carrier customer base as well as
carrier vendors for information accuracy based on internal company product ordering specs, Added and maintained
MAC changes for SIP trunking, IP trunking, of new Carrier customers, Carrier Vendors and existing as well, into the
various provisioning databases and billing systems, maintain provisioning databases, maintain Carrier customer billing
system, maintain LCR rate decks and distributions, onnet and offnet routing network configurations, initiate capacity
request, work closely with traffic engineering on placement of such, work closely with translations on number routing
maintain requests for adding and removal of DIDs on specified connections, assisted carriers with trunk utilization,
troubleshooting of newly created or modified changes, MACs.
Billing Analyst
Validated, added and maintained Carrier customers profile in billing system, ensured rate decks were loaded for
specified subaccounts and invoicing reflected that rate deck, additional charges on invoicing reflected all entries in
billing system, handled all carrier disputes by analyzing CDR records with rate decks and final billed invoice,
notification to carrier customer of analysis results and final resolution of dispute, researched disputes regarding the
removal of DIDs or invalid charges per dispute from all existing databases including that of the network.
Contract Admin Under supervision of EVP of Carrier Services, maintained Contracts with Carrier customers and Carrier
Vendors., notifications and or amendments/ addendum's.
Maintained Log of existing as well as past contractual customers and vendors, maintained calender of contractual end
dates or renewals, Company name changes, or other necessary documentation pertaining to the original contract.
Carrier Project Analyst
July 2007 to February 2009
Research, develop and implement a cost reducing plan.
LNP Port outs and Migration of numbers Processed the port out requests through to Level 3 and GLBX for customers,
processed RT ticket for in house removal of number from network, processed notifications to and from customer as well
as vendors Transition to the PAL Manager (Partner Agent Liaison).
Primary function of the PAL department is to Provide first line non-technical support to CommPartners Connect
Wholesale Partners and Agents.
Assist Partners and Agents with questions/concerns on products, services, ordering forms, processes, order status
updates, the Partner Resource Center, and any billing or other issues they need assistance They are also to act as the
primary contact between the Partners and Agents and the various departments within CommPartners.
Channel the Partner or Agents initiatives, priorities and interests to the appropriate department.
To communicate the status of issues and concerns internally and externally to ensure.
SE Advocate
September 2006 to July 2007
As the SE Advocate position accomplishing Hosted Product Support for Process and Procedures, Advocate customers
initiatives, priorities and interests throughout the entire company.
To interact closely with Sales Engineers to keep them abreast of new best practices, application opportunities.Assist
Product Management and Partner Support resources in developing application best practices,Internal focus on
supporting carrier, adds, moves and changes within the CP systems (CXB, CPS, RT, NMS, etc.)Maintain/manage SE
data/info on intranet and Partner Site.
To interact comfortably with mid-level and senior management both internal to CommPartners and with our
customers.Quoted all the IP Direct / PAT t-1 product line and assisted internally with all aspects of ordering to delivery
at site ensuring that partners requests were completed and T-1's were fully turned up.
To provide process flows for sales engineering support on CP sales personnel, partners and VARs, Assist sales staff on
an as-needed basis to close deals.
Network Engineer
December 2004 to April 2005
ECOM Sprint Communications – Las Vegas, NV
As part of the Data Migration project, converting Sprints current circuit network to a packet network and migrate
inventory and provisioning systems.
This included analyzing and converting the current network migrate inventory and provisioning systems.
This included analyzing and converting the current network infrastructure, its physical equipment, hardwires, and
circuits from the legacy system (CIRAS) to the new system (Objectel by Metasolv).
Working with Nortel and Lucent fiber nodes (Opteras, OCx, DDM-2000s, FT-2000s, 400G, 40G, 2.5Gs, 10Gs etc.) or
additional highly desirable skills; T1 and Translations knowledge as well as that of Access Nodes, DISC*S and Channel
Banks; Circuit (DS1, DS3, OC- n, SONET) design and assignments; Analyzed information and draw accurate
conclusion as well as problem solving; Researched all issues and made corrections; Managed aggressive schedules
and workload, including project and time reporting.
Tier 3 Technical Representative (NOC)
September 2001 to December 2004
Nextel Partners, INC – Las Vegas, NV
Primary Responsibility to define and document the data architecture through gathering of requirements from end-user
departments;Composed high-level creative and technical documents articulating how the proposed experience
architecture solution addresses the strategic, business, user and functional requirements of the proposed solution;
Created reports and analyzed overall application performance and best practices involving solution deployment;
Integrated solutions as well as Testing, planning, training and written technical processes of such application once
project releases in production.
Second responsibility to Generate, process ,troubleshoot, diagnose and lead appropriate resolution efforts by
coordinating, interfacing, and facilitating, both internal and external organizations (Customer Care, Switch
Technicians, RF Engineering, Performance Engineering, etc.); Provide customer follow-up; Provide notification and
updates of scheduled and unscheduled outages and other maintainces.
Education
ITT Technical Institute Robotics 1989
Covina, CA
Robotics
BA
ITT Technical Institute 1988
West Covina, CA
EET Electronic Engineering Technician
Associates
San Gabriel High School 1985
San Gabriel, CA
High School Diploma